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Our services

CAAP Côte-Nord services are free and confidential.


Our team's mission is to support you if you are dissatisfied with the care or services received or to be received in health and social services. Thus, we are here to help you express your dissatisfaction so that the services meet your expectations and your needs. In order to serve you well, our professionals travel throughout the Côte-Nord territory.

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Action du CAAP


First of all, the CAAP Côte-Nord team receives and analyzes your request. If necessary, we will direct you to services adapted to your reality, such as medical, social and community resources.


Then, an experienced advisor will support you in your efforts by informing you about your rights and remedies in health and social services as well as possible alternatives.


Our role is to ASSIST and GUIDE you throughout the complaint process. We do not deal with complaints, we support you in your process.

Concretely, we help you:

  • By informing you about your rights and the procedure for handling complaints

  • By helping you clarify the subject of your complaint, select and draft the necessary documents

  • By accompanying you during meetings within the framework of the treatment of your complaint

  • By supporting you closely throughout your efforts

Obtenir l'aide du CAAP

Get help
from the CAAP

Assistance and support professionals provide support to people whose approach aims satisfaction, respect for rights, improvement of the quality of services or the proposal of actions likely to improve the state of health and well-being of the population.

Our free and confidential services include clarification, research, explanation of possible interventions (their meaning and consequences), letter writing, administrative communications, support for appointments, follow-ups, ect.

Individual complaint:

Allows you to denounce one or more real-life situations that concern you


Access to the file or request for rectification & access to other remedies

Support and advice:

Used to report a situation of non-respect of rights experienced by one or more people or residents and which requires immediate action

Private seniors' residence (PSR):

Allows you to know the rights and obligations in terms of PSR lease and to question or denounce the problems experienced.

You can get help from the CAAP for these types of procedures

By taking action, you :

  • Ensure that your rights and dignity are respected

  • Help correct a situation that will not be repeated in the future

  • Help improve the quality of services for everyone

Help improve the quality of care and services.

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Do you want to file a health and social services complaint or have questions about your PSR situation?

of information

The CAAP Côte-Nord team offers your group, association or organization the opportunity to participate in:


  • an information session on our services

  • an information session on your rights and remedies in health and social services

  • an information session on the rights and lease obligations in private seniors' residences


We adapt the session according to the needs and realities of your group. And, like all our services, it's free!

Contact us to schedule your information session.

Fields marked with an asterisk are required. Rest assured that all your information will be kept confidential.

Thank you !

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