CAAP Côte-Nord services are free and confidential.
Our team's mission is to support you if you are dissatisfied with the care or services received or to be received in health and social services. Thus, we are here to help you express your dissatisfaction so that the services meet your expectations and your needs. In order to serve you well, our professionals travel throughout the Côte-Nord territory.
First of all, the CAAP Côte-Nord team receives and analyzes your request. If necessary, we will direct you to services adapted to your reality, such as medical, social and community resources.
Then, an experienced advisor will support you in your efforts by informing you about your rights and remedies in health and social services as well as possible alternatives.
Our role is to ASSIST and GUIDE you throughout the complaint process. We do not deal with complaints, we support you in your process.
Concretely, we help you:
By informing you about your rights and the procedure for handling complaints
By helping you clarify the subject of your complaint, select and draft the necessary documents
By accompanying you during meetings within the framework of the treatment of your complaint
By supporting you closely throughout your efforts
from the CAAP
Assistance and support professionals provide support to people whose approach aims satisfaction, respect for rights, improvement of the quality of services or the proposal of actions likely to improve the state of health and well-being of the population.
Our free and confidential services include clarification, research, explanation of possible interventions (their meaning and consequences), letter writing, administrative communications, support for appointments, follow-ups, ect.
Allows you to denounce one or more real-life situations that concern you
Access to the file or request for rectification & access to other remedies
Support and advice:
Used to report a situation of non-respect of rights experienced by one or more people or residents and which requires immediate action
Private seniors' residence (PSR):
Allows you to know the rights and obligations in terms of PSR lease and to question or denounce the problems experienced.
You can get help from the CAAP for these types of procedures
By taking action, you :
Ensure that your rights and dignity are respected
Help correct a situation that will not be repeated in the future
Help improve the quality of services for everyone
Help improve the quality of care and services.
The CAAP Côte-Nord team offers your group, association or organization the opportunity to participate in:
an information session on our services
an information session on your rights and remedies in health and social services
an information session on the rights and lease obligations in private seniors' residences
We adapt the session according to the needs and realities of your group. And, like all our services, it's free!
Contact us to schedule your information session.
Fields marked with an asterisk are required. Rest assured that all your information will be kept confidential.